Account Access

• How do I register?
• How do I sign into my account?
• I've forgotten my password
• What is Two-Factor Authentication?

Account Management

• How do I change my contact details?
• How do I delete my account?
• How do I unsubscribe from marketing messages?

Account Activity

• Can I use the same musicMagpie account to Buy, Sell, and Rent?
• Where can I view my order history?

Understanding Rental

• What is musicMagpie Rent?
• How does renting a device from musicMagpie work?
• How do I report potential fraud?
• What is included in your Lifetime Warranty?
• How long do musicMagpie's Rental Agreements last for?
• Do I have insurance with my rental device?

Rental Agreements & Eligibility

• Are there any hidden costs with musicMagpie Rentals?
• How can I check my credit score?
• What if I miss a payment?
• Will a credit check be required?
• Will I own the device at the end of my rental agreement?

Products

• Why should I rent refurbished Tech?
• Do you use genuine Apple parts?
• What comes in the box with my rental device?
• What condition can I expect my device to be in?
• Which products can I rent through musicMagpie?

Delivery & Tracking

• How will my Rental Product be delivered?
• I haven't received my order - what do I do?
• I've received my accessories, but my Rental Device has not arrived
• I've received my device but no accessories.
• Where can I find the tracking reference for my Rental Order?

Managing My Rental

• Can I cancel my rental agreement early?
• How can I get an invoice for my Rental Agreement?

Device Support

• How can I claim on my warranty?
• I have damaged my rental device. What happens now?
• I have lost my Rental device. What should I do?
• My device can't get service. What can I do?
• My Rental device has been stolen. What do I do?

Payment Setup

• Can I pay my Rental Agreement via Direct Debit?
• What is a Continuous Payment Authority (CPA)?
• What payment methods are available with musicMagpie Rent?
• When do I pay my first rental instalment?

Payment Plan

• How can I change my rental payment date?
• How can I change or update my card details?
• What will happen to my payments at the end of my rental agreement?
• When are my monthly Rental payments due?

Payment Issues

• I have received a default notice. What does this mean?
• I've missed a payment and my account is in arrears. What should I do?
• My card details are right but payment has failed?
• Why has my Rental device been blocked?

Returns information

• How should I return my device within the cooling-off period?
• My accessory is faulty. Can I return it for a replacement?
• My rental device is faulty. How can I return it?

Preparing Your Device for Return

• How do I prepare my device for return?
• How do I transfer the data between my devices?

End of Agreement Information

• What are my End of Agreement options?
• Can I buy the device at the end of my agreement?
• I have not received my Renewal Options email
• I've been placed on a 30-day rolling agreement. What does this mean?
• I've made all my payments, what happens now?
• What happens if I don't choose a renewal option or return my device at the end of my rental agreement?

Upgrade

• How do I upgrade after my agreement has ended?
• I am upgrading - how do I return my old device?
• Why can't I upgrade my Rental Device?

Renew

• How do I renew after my agreement has ended?
• Why can't I renew my Rental Agreement?

Cancel

• How do I cancel after my 12 month agreement has ended?