There a few factors which may affect your ability to Renew your musicMagpie Rental Agreement with a new device:
- We may not be able to offer you an upgrade agreement if you did not make all of your rental payments on time within your first 12 month agreement.
- Your credit eligibility may also have an impact on your ability to upgrade.
Please note: The date on which you're able to renew your contract is based on the date of your first payment, and not the date your Rental Agreement started. For example if your Rental Agreement started on 1st January 2026, but your first payment was not made until 20th January due to some delay, you will not be able to choose a renewal option until after your last payment on 20th December 2026.
You can always contact our Customer Service Team for further information when your renewal options come through via email 14 days before your agreement end date.