If you need to update your contact details during an active rental agreement, please contact our Customer Service Team as soon as possible.
Can I update my details through My Account?
No. Changes made to your account details won't update the information attached to existing rental orders.
This means that updating your email address or home address in My Account won't affect any active rental agreements or existing orders.
Why is this important?
If you return a device for a repair or replacement, we'll use the contact details originally associated with the order.
- Replacement or repaired devices will be sent to the original address on the order.
- Order updates and communications will be sent to the original email address on the order.
I'm changing my address
If you've moved or are moving home, please contact our Customer Service Team immediately.
We'll require proof of your new address before we can update your rental agreement details.
What happens if I don't tell you?
If you don't notify us of a change to your contact details:
- Returned devices may be sent to the wrong address.
- Important emails may be sent to an incorrect email address.
If no changes are notified and a returned item is sent to the wrong address, we are not responsible for its loss. We are also not liable for problems caused by an incorrect email address on the order
Need help?
If you need to update your address, email address or any other contact details relating to an active rental agreement, please contact our Customer Service Team and we'll be happy to help.