If you've missed a monthly payment, your account will enter into arrears.
We'll contact you by email and SMS to let you know that a payment is overdue and that an outstanding balance remains on your account.
How do I pay my outstanding balance?
- Sign in to My Account.
- Open the My Rental Orders section.
- Find the relevant rental order.
- Select View Order.
- Select Manage Payments.
- You may be asked to sign in again using your musicMagpie email address and password.
- In the Payment History section, locate your outstanding balance under Charges.
- Select Pay.
- Confirm the payment amount and complete the payment.
What happens after I've paid?
Once your payment has been successfully processed, you'll receive an email confirming that the outstanding balance has been paid.
What happens if I don't pay?
If an outstanding balance remains unpaid, additional action may be taken on your account in line with your Rental Agreement.
We recommend making payment as soon as possible to avoid any further impact on your account.
Need help?
If you're unable to make a payment or are having trouble accessing your rental payment dashboard, please contact our Customer Service Team and we'll be happy to help.