1. musicMagpie Rent
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  3. Returns information

How should I return my device within the cooling off period?

Sending your device back within the cooling-off period? No problem!

Our cooling off period is currently 14 days from the date of delivery 

How do I obtain my returns QR code within the cooling-off period? 

  • Head to My Account. 
  • Find your rental order in your Rental Orders page.
  • Click Return Item.
  • On the next screen, select the device from the first dropdown menu:

Rental_return_-_select_device_dropdown.PNG

  • Then select Unwanted from the options in the second dropdown menu:

Rental_return_-_select_returns_reason_dropdown__unwanted_.PNG

  • Then select the reason why you'd like to return it as unwanted from the third dropdown menu:

Rental_return_-_select_reason__unwanted_.PNG

  • Tick the box confirming you want a refund and then click Confirm Return:

Rental_return_-_check_refund_box.PNG

  • We'll then send you an email containing a QR Code to return your device back to us.


I've received my QR code. How do I prepare my device to be returned?

Whichever device you're returning back to us, you'll generally need to:

  • Backup your data

  • Erase any content on the device

  • Remove any associated accounts that have been set up.

If you haven't switched the device on, you can simply return it back to using the QR code provided.

For a step-by-step guide on preparing your device for return, choose from the below:

 

I've prepared my device. Where do I need to drop it off?

  • Pack your device securely in its original packaging.

  • Take your parcel and QR code to your nearest Post Office and drop it off.

  • Ask for and retain a copy of your tracking receipt for proof of postage as you may need this later.

Track your parcel to ensure it reaches us within 14 days within the required cooling-off timeframe. 


How long will my return take to reach you and be processed? 

  • After dropping your return off at the Post Office, it usually takes 2-3 working days to reach us. We will email you once your return has been received.

  • We'll then aim to process your return within 2-3 working days of the date we receive it back.

  • You'll receive an email confirming when your agreement has been cancelled.

 

What happens if my return reaches you after the 14-day cooling-off period? 

  • An Early Termination Fee of £50 will apply in line with clause 12.2 of the rental agreement.

  • If an Early Termination Fee applies, we will contact you via email and attempt to debit the payment automatically within 1 working day.