How do I transfer the data between my devices?

There are several ways to transfer your data to a new device, depending on the devices you're moving between.

Before you begin, make sure you've created a backup of your data and that both devices have sufficient battery life or are connected to power.


Which data transfer method should I use?

Select the option that matches your devices:

  • Apple device to Apple device
  • Samsung device to Samsung device
  • Apple device to Samsung device
  • Samsung device to Apple device

Moving from Apple to Apple

Apple offers several ways to transfer your data between devices, including:

  • Quick Start
  • iCloud Backup
  • Computer Backup

Quick Start is usually the fastest method and allows you to transfer your apps, settings and data directly from your old device to your new one.

You'll need both devices available and Bluetooth enabled.


Moving from Samsung to Samsung

Samsung devices support data transfers using Smart Switch.

Smart Switch can transfer data using:

  • Wi-Fi
  • USB cable
  • PC or Mac

Before starting, make sure Smart Switch is installed on both devices.


Moving from Apple to Samsung

Samsung Smart Switch can be used to transfer data from an Apple device to a Samsung device.

You can transfer content using:

  • Wi-Fi
  • USB cable
  • PC or Mac

Depending on the method used, you may need access to your Apple ID and iCloud account.


Moving from Samsung to Apple

Apple recommends using the Move to iOS app when moving from a Samsung or Android device to an Apple device.

The app can help transfer information such as:

  • Contacts
  • Messages
  • Photos
  • Calendars
  • Accounts

You'll need both devices available during the transfer process.


Before returning your old device

Before returning your existing rental device, make sure you have:

  • Confirmed your data transfer has completed successfully.
  • Checked that your photos, contacts and other important files are available on your new device.
  • Backed up any remaining data.
  • Removed your accounts from the device.
  • Reset the device in line with our return preparation guidance.

Don't erase or return your old device until you're satisfied that all required data has been transferred.


Some information may need to be set up again

Depending on your device and transfer method, you may need to reconfigure certain settings, including:

  • Bluetooth connections
  • Payment cards
  • App Store purchases
  • Subscriptions
  • Security settings