Network connectivity problems can happen for a variety of reasons, and it’s not always because of your device.
You can often spot and fix many of these issues yourself at home, without needing to get in touch with your provider or our customer service team. Common causes include:
- Blockage by musicMagpie due to missed payments
- Device software and hardware issues, such as a faulty SIM card or damage to the modem
- Network outages
- Service blockage by your network provider
Try following the instructions below as a first step in resolving any issue you're having:
Checking your rental account:
1. Make sure you're up to date with your rental payments
If you don’t make a payment on your rental contract within 25 days of your instalment due date, musicMagpie will block your device from accessing a network.
Usually, a device is unblocked 72 hours after you’ve paid all outstanding amounts, and your account will then be marked as up to date.
For instructions on how to make a payment, please see here.
Check your device:
1. Toggle Airplane Mode
Airplane Mode acts as a quick network reset. Enable it for 30 seconds, then disable it to reset your phone's network connection.
2. Restart your device
Even a simple software glitch can cause issues. Try restarting your device to fix it.
3. Make sure your device is adequately charged
A very low battery can cause your phone to lose its network connection by reducing activity to save power. Charging your phone should fix this.
4. Make sure your device is updated to the latest software version
Software bugs in your device's operating system can disrupt its network connection. Update your device to the latest software version since these bugs are often fixed in updates.
5. Check your phone's network settings
If network settings are corrupted, resetting them may help. This deletes Wi-Fi passwords and network settings but can fix the "No Service" issue.
6. Check whether the issue is present in different locations
Obstacles like buildings or terrain can block your signal. Make sure that no physical obstructions are getting in the way by moving to a different spot for a better signal.
7. Check for a faulty SIM card
A faulty SIM card may cause connectivity problems. Turn off your phone, remove and carefully reinsert the SIM card, ensuring it fits correctly. Turn your phone on and check the signal. If the SIM is damaged or old, contact your carrier for a replacement.
Checking with your network provider:
1. Check network provider service or coverage problems
A "No Service" message can mean network outages, maintenance, or carrier issues are disrupting your connection. Check your provider's website for updates or visit online forums tracking outages in your area to see if the problem is widespread or local.
2. Check whether a network block is in place
If your rental payments with musicMagpie are up to date but you're behind on payments to your network provider, your device may still be blocked by the provider. Unfortunately, our team cannot assist with this, so you must contact the provider directly to check for any blocks.
Reach out for further help
If you've tried all of the steps above and still have an issue, feel free to get in touch with our customer service team here. Our team can guide you through some additional checks and help arrange a refund or replacement of the device, depending on the warranty and our Terms & Conditions.