Network connectivity issues can occur for a number of reasons and aren't always caused by the device itself.
Common causes include:
- A device block due to missed rental payments.
- Software or hardware issues with the device.
- Network outages.
- A block applied by your network provider.
Check your rental account
Make sure your rental payments are up to date
If a rental payment remains unpaid for more than 25 days after its due date, musicMagpie may block the device from accessing a network.
Once all outstanding payments have been made, devices are usually unblocked within 72 hours.
Check your device
Toggle Airplane Mode
Turn Airplane Mode on for 30 seconds and then turn it off. This can refresh your device's network connection.
Restart your device
A simple restart can often resolve temporary software issues affecting connectivity.
Check the battery level
Very low battery levels can impact network connectivity. Charge your device and check whether the issue is resolved.
Update your device software
Make sure your device is running the latest available software version, as updates often include fixes for connectivity issues.
Reset your network settings
Corrupted network settings can sometimes cause service issues. Resetting your network settings may resolve the problem.
Please note that this may remove saved Wi-Fi networks and other network preferences.
Try a different location
Signal strength can be affected by buildings, terrain and other environmental factors. Try moving to another location to see whether your connection improves.
Check your SIM card
Turn off your device and carefully remove and reinsert the SIM card.
If the SIM card appears damaged or is particularly old, contact your network provider for a replacement.
Check with your network provider
Check for service or coverage issues
Network outages, maintenance work or local coverage problems can prevent your device from receiving service.
Check your network provider's website for any reported issues in your area.
Check whether your provider has applied a block
If your musicMagpie rental payments are up to date but you're behind on payments with your network provider, the provider may have blocked your service.
If this happens, you'll need to contact your network provider directly, as musicMagpie is unable to remove provider-imposed blocks.
Still having problems?
If you've completed all of the steps above and your device still can't connect to a network, please contact our Customer Service Team.
We'll help you carry out additional checks and, where appropriate, assist with a warranty claim, replacement device or refund in line with our Terms & Conditions.