There are several factors that may affect your ability to renew your Rental Agreement.
Why am I not eligible to renew?
We may be unable to offer a renewal agreement if:
- You didn't make all rental payments on time during your current agreement.
- Your credit eligibility has changed since your original agreement was approved.
Renewal options are assessed individually and may not be available to all customers.
When can I renew my agreement?
Your renewal eligibility is based on the date of your first payment, not the date your Rental Agreement started.
For example if your Rental Agreement started on 1st January 2026, but your first payment was not made until 20th January due to some delay, you will not be able to choose a renewal option until after your last payment on 20th December 2026.
When will I receive my renewal options?
If you're eligible, we'll email your available renewal options during the final 14 days of your Rental Agreement.
Your available options will also be visible within My Account.
I think I should be eligible to renew
If you believe you should be able to renew your agreement, please wait until your renewal options have been issued and then contact our Customer Service Team.
We'll be happy to review the options available to you.