Our rental devices do not include insurance cover for loss.
Am I covered by insurance?
We recommend checking your own liability insurance policy, as many policies provide cover for situations where a device has been lost.
What should I do if my device is lost?
If you have lost your rental device, please contact our Customer Service Team as soon as possible.
We'll block the device to help prevent anyone from accessing your data or using cellular services on the device.
What happens when the device is blocked?
The device's IMEI number will be submitted to the GSMA blacklist database.
This will block all cellular services associated with the device, including:
- 3G
- 4G
- 5G
We'll also update your rental agreement to record that the device has been reported as lost.
Will I be charged?
Yes. Once the device has been reported as lost, we'll calculate a fee based on the estimated value of the device.
We'll confirm the amount payable and payment will be required 7 days after the device is reported as lost.
What happens if I find my device?
If you recover your device within 7 days of reporting it lost, please contact us immediately.
We'll cancel the fee and your rental agreement can continue as normal.