Your Rental device may be blocked if a payment remains outstanding for more than 25 days after its due date.
Why has my device been blocked?
If we detect that a payment has not been made within 25 days of the instalment due date, we'll block the device from use.
Before this happens, we'll send reminders by email and post requesting payment of the outstanding balance.
How do I unblock my device?
To have your device unblocked, you'll need to pay the outstanding balance on your account and bring the account out of arrears.
How long does it take to unblock my device?
Once your outstanding payment has been received and your account is no longer in arrears, your device will usually be unblocked within 72 hours.