If your musicMagpie rental device has developed a fault, it may be covered by our Lifetime Warranty.
How do I arrange a return?
- Sign in to My Account.
- Find your rental order.
- Select View Order.
- Select the device you'd like to return.
- Select Return My Device.
- Choose Faulty as the reason for your return.
- Provide details about the fault.
- Select Confirm Return.
We'll then email you a QR code that can be used to return your device through your local Post Office.
Your warranty will be void if we find evidence that the device has been opened, modified or tampered with in any way
How should I prepare my device for return?
Before returning an Apple or Samsung device, please ensure you have:
- Removed all security and parental locks.
- Removed any SIM cards and external memory cards.
- Removed your iCloud account or Samsung account.
Failing to remove accounts or security locks may delay the return process.
What happens after you receive my device?
Once we've received your device, we'll:
- Assess the fault.
- Provide a like-for-like replacement at no additional cost.
- Send the replacement device using Royal Mail Tracked 24 delivery.
What if a replacement isn't available?
If we're unable to provide a replacement device, we'll cancel your rental agreement and notify you by email.