What happens next depends on when your rental agreement started.
Agreements started before 21 July 2021
If you rented a device with us before 21 July 2021, your rental agreement includes FREE accidental damage cover in addition to your FREE Lifetime Warranty.
If you need to make an accidental damage claim, you'll need to submit a claim through your insurance provider, CityMain.
Agreements started or renewed after 21 July 2021
If you rented a new device or renewed your agreement after 21 July 2021, you'll only be covered by our Lifetime Warranty.
Please note that the Lifetime Warranty does not cover accidental damage.
If you've accidentally damaged your device, please contact our Customer Service Team and we'll advise you on the next steps.
What happens if I return a damaged device?
If a device is returned with accidental damage that wasn't present when it was originally sent to you, we'll assess the damage and calculate the associated repair cost.
You'll be required to pay this charge when your rental agreement is cancelled.