If you miss a monthly payment, your account will enter into arrears.
What happens if I miss a payment?
If a payment is missed, we'll contact you by email and SMS to let you know that your account is in arrears and that an outstanding balance remains due.
We encourage you to make payment as soon as possible to avoid further action being taken on your account.
Will I be charged a fee?
Yes. If you fail to make payment, you'll incur a £30.00 late payment fee.
What happens after 25 days?
If payment hasn't been made within 25 days, your handset will be blocked from use.
What happens after 30 days?
Failure to make payment for 30 days will have a negative impact on your credit file.
To avoid this, please ensure payments are made on time and any outstanding balance is settled as soon as possible.
Need help?
If you're having difficulty making a payment or believe there's an issue with your account, please contact our Customer Service Team as soon as possible.