If you've received your rental accessories, such as your case or screen protector, but your device hasn't arrived yet, please don't worry.
Why have my accessories arrived first?
Accessories and rental devices can occasionally arrive separately.
This can happen if they have been dispatched from different locations or are being delivered through separate shipments.
What should I do?
We recommend checking any dispatch or tracking emails you've received, as your device may still be in transit.
Please allow additional time for the device to arrive before reporting it as missing.
My device still hasn't arrived
If your accessories have arrived but your rental device hasn't been delivered within the expected delivery timeframe, please contact our Customer Service Team so we can investigate the delivery status of your order.