If your card details are correct but your payment has failed, you can attempt to make the payment manually through your rental account.
How do I make a manual payment?
- Sign in to My Account.
- Open the My Rental Orders section.
- Find the relevant rental order.
- Select Manage Payments.
- Select the Pay button.
- Follow the on-screen instructions to complete the payment.
What should I check?
Even if your card details appear to be correct, you should check whether:
- Your card has been lost or stolen.
- Your card has expired.
- Your billing address has changed.
If any of these apply, you'll need to update the card details linked to your Rental Agreement.
I'm still unable to make a payment
If you've checked your card details and are still having difficulty making a payment, please contact our Customer Service Team for further assistance.