Toward the end of your Rental Agreement, we will reach out to you and let you know the options available.
This is done 14 days before the end of your current agreement.
You may be able to:
1️⃣ Upgrade to a better model
2️⃣ Keep your current device on a lower monthly rental payment plan
3️⃣ Return your current device and end your current agreement
How does the renewal process work? 📝
📩 When you enter the final month of your rental agreement, we'll send you an email letting you know that you're eligible to renew. The first email will just be a reminder that you can renew your agreement in 14 days' time if you wish.
We'll send you some renewal options so you can have a browse and think about whether you'd like to renew by either upgrading, keeping your current device to rent, or by returning and ending your current agreement.
📩 When your agreement reaches its final 14 days, we will send another email with some bespoke renewal options. Your personalised renewal options will also be available to view in your My Account section.
The renewal options offered to you on day 14 of your final month are tailored to you based on your credit score and payment history.
✍ Once you've chosen a renewal option that suits you via our email link or My Account - whether that's upgrading or keeping your current device to rent on a new payment plan - you'll need to complete the checkout process so we can finalise your new rental agreement and complete your new order.
📦 If you choose to upgrade, we'll send your new device out to you on a Royal Mail 48-hour tracked service ready to use! Once your new device arrives, you'll need to send your current one back to us by obtaining a QR code from My Account.
📱 If you choose to keep your current device on a new 12-month rental agreement, you won't need to do anything. We'll email you the details of your new rental agreement and new monthly price after you've completed the checkout process.
❓ Further information on upgrading can be read here.
❓ Further information on keeping your current device can be read here.
What happens if I don't respond to your renewal options? 📝
🕖 If you don't let us know you'd like to renew your agreement within 30 days of receiving your first renewal email, you will automatically be placed on a rolling monthly agreement at the original monthly price.
✅ We will continue to debit your monthly payments on the original payment date until you let us know you'd like to renew via upgrading, keeping your current device on a lower monthly payment plan, or returning and ending your current agreement.
❓ Further information about rolling monthly agreements can be read here.
If you have any further questions regarding our renewal options, please view the articles below:
I'm interested in upgrading. How does it work? 📈
I'd like to keep my current device on a lower monthly payment plan. How does it work? 📱
I don't want to renew. Can I return my device and end my agreement? 🤔