If you'd like to keep your current rental device, you may be able to renew your Rental Agreement and continue renting it at a lower monthly payment.
This guide explains how to complete the renewal process and what happens once your new agreement has been set up.
When can I renew my agreement?
We'll send you personalised renewal options during the final 14 days of your Rental Agreement.
If you're eligible to renew, you'll be given the option to continue renting your current device on a lower monthly payment plan.
How do I renew my agreement?
After you've made your final scheduled payment:
- Select Renew My Contract from your renewal email. This will take you to My Account where you can view your available renewal options.
- Review your current and new monthly payment amounts.
- If you'd like to keep your device, select Renew & Save.
- Review the Pre-Contractual Information provided.
- Confirm that you've read and understood the information.
- Select Continue.
- Review the Rental Agreement Terms and Conditions.
- Select Agree and Continue.
- Review your payment details.
- If required, select Add New Card to update your payment method.
- Select Complete to finalise your renewal.
What agreement information will I see?
Before completing your renewal, you'll be provided with:
- Pre-Contractual Information.
- Rental Agreement Terms and Conditions.
You'll also have the option to download the Pre-Contractual Information for your records before proceeding.
What payment details will be used?
We'll automatically use the card details currently linked to your Rental Agreement.
If you'd like to use a different card, you can add a new card during the renewal process before completing your agreement.
What happens after I complete my renewal?
Once you've completed the renewal process:
- You'll see an on-screen confirmation of your new Rental Agreement.
- We'll email you a copy of your new agreement.
- Your monthly payments will continue under the terms of your new agreement.
Do I need to return my device?
No.
Because you're keeping your current device, there's nothing to return and no additional action is required.
Do I need to do anything else?
No.
Once you've completed the renewal process, your new Rental Agreement will begin automatically.
If any of your personal details have changed, they'll be updated in My Account as part of the renewal process.