You can cancel your order up until it reaches the dispatch stage. If you'd like to cancel your order before it has been dispatched, please contact our Customer Service Team as soon as possible.
I've already received my device
If your device has already been dispatched and you wish to cancel your rental agreement, you'll need to return the device within 14 days.
To arrange a return:
- Sign in to My Account.
- Locate the relevant order.
- Follow the instructions to initiate your return.
What happens when you receive my return?
Once your device has been returned, we'll carry out a condition review to confirm it is in the same condition as when it was sent to you:
Returned within 14 days and passes the condition review
If the device is returned within 14 days and passes the condition review, we'll refund your first payment.
Returned within 14 days but fails the condition review
If the device is returned within 14 days but fails the condition review, you'll be charged a variable cost based on the extent of the damage. We'll confirm the exact amount by email.
Returned after 14 days and fails the condition review
If the device is returned after 14 days and fails the condition review, you'll be charged:
- A £50 cancellation fee
- A variable cost based on the extent of the damage
We'll confirm the exact amount by email.
Need help?
If you'd like to cancel your rental agreement or have questions about returning your device, please contact our Customer Service Team and we'll be happy to help.