Our rental devices do not include insurance cover for loss or theft.
Am I covered by insurance?
We recommend checking your own liability insurance policy, as many policies provide cover for situations where a device has been lost or stolen.
What should I do if my device has been stolen?
If your device has been stolen at any point during your rental agreement, please contact our Customer Service Team as soon as possible.
What happens after I report the theft?
Once you've reported the theft, we'll:
- Update your rental agreement to show the device has been stolen.
- Block the device to prevent it from being used.
- Block all services on the device to help prevent unauthorised access to your data.
Will I be charged?
Yes. Once the device has been reported as stolen, you'll be liable for a calculated fee based on the value of the device.
This fee will be collected within 7 days of the device being reported as stolen on our system.
What happens if I recover the device?
If you're able to recover the device within 7 days of reporting it stolen, the fee can be cancelled and your rental agreement can continue as normal.